Shipping policy
WHERE WE SHIP
We ship worldwide from our warehouse in Singapore. Seven regions, each with its own rates. The checkout shows yours before you pay.
SINGAPORE
Standard: S$3.50, delivered in 7 to 14 business days.
Priority: S$7.00, delivered in 5 to 8 business days.
Spend over S$100 in Singapore and Standard ships free. The discount applies itself at checkout, no code needed.
INTERNATIONAL
We charge international shipping by total order weight. Most pieces weigh 0.1 to 0.4 kg, so a one-item order usually lands in the lightest band. Prices are in SGD and the checkout converts them to your currency. The four weight bands are up to 0.5 kg, 0.5 to 1 kg, 1 to 2 kg, and over 2 kg.
Malaysia: S$8, S$9, S$10, S$15.
Southeast Asia: S$20, S$28, S$40, S$60.
East Asia and Oceania: S$30, S$40, S$60, S$90.
North America: S$30, S$45, S$75, S$113.
United Kingdom and Europe: S$30, S$40, S$60, S$90.
Rest of world: S$75, S$100, S$160, S$240.
Southeast Asia covers Brunei, Cambodia, Indonesia, Laos, Myanmar, the Philippines, Thailand and Vietnam. East Asia and Oceania covers Australia, China, Hong Kong SAR, Japan, New Zealand, South Korea and Taiwan. North America covers the United States and Canada. Europe covers 21 countries, including the UK, Ireland, France, Germany, Italy, Spain and the Nordics. Anything we have not named falls into Rest of world, which still has a rate.
Typical delivery times once the parcel leaves us: Malaysia 4 to 9 business days, Southeast Asia 5 to 12, East Asia and Oceania 7 to 15, North America 10 to 20, United Kingdom and Europe 10 to 20, Rest of world 10 to 25. Those come from what the carrier actually does, not from a promise we can keep. Customs sets its own pace and we cannot hurry it.
DISPATCH
We pack and hand the parcel to the carrier within 1 to 3 business days, and up to 5 during a drop week. Orders that land on a weekend or a Singapore public holiday start counting the next business day.
TRACKING
Every order ships tracked. You get a J and T Express tracking link by email as soon as we create the label. If nothing has arrived a day after your dispatch email, check spam, then email us.
DUTIES AND TAXES
Our prices exclude tax, and a Singapore order carries nothing extra at the door. An international order may attract import duties and taxes. Your country's customs authority sets those, we do not collect them at checkout, and they are yours to pay. We do not mark parcels as gifts and we do not undervalue shipments.
WRONG ADDRESS, OR A CHANGE OF MIND BEFORE DISPATCH
Email admin@astonabode.com with your order number as fast as you can. If the parcel has not left us, we will fix it. Once the carrier has it we cannot reroute it, and if a bad address sends the parcel back to us, you pay to have it sent again.
LOST OR DELAYED PARCELS
If tracking has not moved for 7 business days inside Singapore, or 15 business days elsewhere, email us your order number and we will open a case with the carrier. Raise it within 30 days of dispatch.
CONTACT
ASTON ABODE, 100 Eunos Avenue 7, #01-01, Singapore 409572. admin@astonabode.com