Refund policy
THE SHORT VERSION
14 days from purchase to ask. Photos with every request. The piece reaches Eunos within 14 working days. We refund in store credit.
ASKING FOR A RETURN OR EXCHANGE
Email admin@astonabode.com within 14 days of your purchase. Give us your order number, tell us what you want to happen, and attach photos of the piece. We need photos on every request, a size swap as much as a fault.
ORIGINAL CONDITION
We take a piece back only in original condition: unworn, unwashed, unaltered, no tailoring, no cut tags, free of marks, stains, pet hair and smells, smoke and perfume included, all tags still attached, in its original packaging. We check every returned piece against that list.
GETTING IT BACK TO US
Once we approve your request, send or drop the piece at our 24 hour parcel drop-off: ASTON ABODE, 100 Eunos Avenue 7, #01-01, Singapore 409572. It has to reach us within 14 working days of the day you asked. If it arrives later than that, we close the request. Do not send anything back before we approve it.
WHAT WE DO ONCE WE HAVE IT
We check the piece, then either ship your exchange or issue your credit. We refund in store credit only. We do not send money back to your original payment method. Credit lasts 12 months from the day we issue it. Exchanges depend on stock. If your size has gone, you get credit instead.
WHO PAYS FOR SHIPPING
Getting the piece to us is on you. Drop it at Eunos yourself and it costs nothing. Inside Singapore, we ship your exchange back free. Internationally, you pay both directions, and we cannot refund duties or taxes you have already paid to your own customs authority.
OUR DISCRETION
We process returns at our discretion and we can reject a request when we judge the piece unfit for return, exchange or refund. None of this limits your statutory rights under Singapore's Consumer Protection Fair Trading Act, or the equivalent law where you live.
NORMAL VARIATION, NOT A FAULT
We make our pieces in small batches. Measurements move by roughly 0.5 to 1.5 inches piece to piece, and colour shifts a little between dye batches, and again between your screen and daylight. That is small-batch clothing, not a defect. A real fault is broken stitching, failed hardware, a hole, a misprint, or damage that happened in transit.
WHAT WE CANNOT TAKE BACK
Digital products, BACKROOM ACCESS included. Gift cards. Anything marked final sale or archive when you bought it. Anything you ask about after the 14 day window. Anything that fails the original condition check.
CANCELLATIONS
Email us before your order ships and we will cancel it. The value comes back as store credit, valid 12 months, not to your original payment method. Once it has shipped, it becomes a return. When we are the ones cancelling, because the piece is out of stock or the listing was wrong, you get your money back to the original payment method.
CONTACT
ASTON ABODE, 100 Eunos Avenue 7, #01-01, Singapore 409572. admin@astonabode.com